Online Service: Complaints & Appeal
[/ux_text] [/col] [col span=”6″ span__sm=”12″ span__md=”6″] [gap height=”20px”] [/col] [/row] [/section] [section label=”Hero Text”] [row h_align=”center”] [col span=”6″ span__sm=”12″ span__md=”12″ padding=”0px 10% 0px 0px”] [gap height__sm=”10px” height__md=”20px”]We are committed to providing high-quality service to our customers. If you are unsatisfied with the service you have received, please refer to the following:
Complaints Procedure: For full details on how to file a complaint, please visit our Terms & Conditions – ONLINE SERVICES
. You can also review the complaints process in Section 5: Complaints and Appeals of our Terms & Conditions – ONLINE SERVICES.
How to File a Complaint: Customers can submit a complaint by emailing us at support@twicenice.co.uk. Please include your account details and a description of the issue.
Complaint Investigation: We will acknowledge receipt of your complaint within 24 hours. Our team aims to resolve complaints within 5 business days. If additional time is required, we will notify you with an updated resolution timeline.
Appeal Process: If you are dissatisfied with our initial resolution, you may appeal the decision by contacting our Customer Service Manager at support@twicenice.co.uk. We will review the appeal and respond within 10 business days with our final decision.
[gap] [accordion auto_open=”true”] [/accordion] [/col] [col span=”6″ span__sm=”12″ span__md=”12″ force_first=”medium” padding=”10% 5% 10% 5%” padding__sm=”15% 5% 5% 5%” padding__md=”10% 10% 8% 10%” margin=”-200px 0px 0px 0px” margin__sm=”-90px 0px 0px 0px” margin__md=”0 0px 0px 0px” bg_color=”rgb(241, 241, 241)” border=”10px 0px 0px 0px” border_color=”rgb(73, 193, 147)”] [ux_text text_align=”left”]Message Us for a Same Day Response!
We will endeavour to get back to your enquiry within 1 hour, but if your enquiry is urgent please feel free to call us on 0203 161 4632
Explore the knowledge base
[/col] [/row] [row col_bg=”rgb(255,255,255)” col_bg_radius=”20″ v_align=”equal” padding=”40px 40px 40px 40px” depth_hover=”2″] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”404″ img_width=”48″ pos=”center” link=”#”]Shipping
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”405″ img_width=”48″ pos=”center” link=”#”]Payments
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”407″ img_width=”48″ pos=”center” link=”#”]Returns
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”408″ img_width=”48″ pos=”center” link=”#”]Orders
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”406″ img_width=”48″ pos=”center” link=”#”]Account
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”409″ img_width=”48″ pos=”center” link=”#”]Terms
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[/featured_box] [/col] [/row] [/section] [section label=”About” bg_color=”#273647″ dark=”true” padding=”120px” padding__md=”70px” border=”8px 0px 0px 0px” border_color=”rgb(254, 215, 80)” visibility=”hidden”] [gap] [row width=”custom” custom_width=”1300px” v_align=”middle” h_align=”center”] [col span=”8″ span__sm=”12″ span__md=”12″] [ux_slider hide_nav=”true” nav_size=”normal” nav_style=”simple” bullets=”false” timer=”3000″ pause_hover=”false”] [ux_banner height=”500px” height__sm=”300px” bg=”322″ bg_color=”rgb(39, 54, 71)”] [/ux_banner] [ux_banner height=”500px” bg=”297″ bg_color=”rgb(39, 54, 71)”] [/ux_banner] [ux_banner height=”500px” bg=”303″ bg_color=”rgb(39, 54, 71)”] [/ux_banner] [/ux_slider] [/col] [col span=”4″ span__sm=”12″ span__md=”11″ padding=”0px 0px 0px 35px” padding__sm=”0px 0px 0px 0″] [ux_text text_align=”left”]About us
[/ux_text] [ux_text font_size=”1.75″ text_align=”left”]Leading industry of engineering
[/ux_text] [divider width=”800px” height=”1px” margin=”0px” color=”rgb(254, 215, 80)”] [gap] [ux_text text_align=”left”]Etiam rhoncus. Maecenas tempus, tellus eget condimentum rhoncus, sem quam semper libero, sit amet adipiscing sem neque sed ipsum. Nam quam nunc, blandit vel, luctus pulvinar, hendrerit idlorem.
[/ux_text] [gap height=”15px”] [button text=”Read more about our story” color=”white” padding=”5px 30px 5px 30px” expand=”true”] [/col] [/row] [row padding=”30px 30px 30px 30px”] [col span=”4″ span__sm=”12″ padding=”30px 30px 30px 30px” bg_color=”rgb(255, 255, 255)” depth=”2″ border=”10px 0px 0px 0px” border_color=”rgb(254, 215, 80)”] [ux_image id=”346″ width=”20″ width__sm=”20″ width__md=”35″]Expert in buildings
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[/col] [col span=”4″ span__sm=”12″ padding=”30px 30px 30px 30px” bg_color=”rgb(255, 255, 255)” depth=”2″ border=”10px 0px 0px 0px” border_color=”rgb(254, 215, 80)”] [ux_image id=”348″ width=”20″ width__sm=”20″ width__md=”35″]Modern designs
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[/col] [col span=”4″ span__sm=”12″ padding=”30px 30px 30px 30px” bg_color=”rgb(255, 255, 255)” depth=”2″ border=”10px 0px 0px 0px” border_color=”rgb(254, 215, 80)”] [ux_image id=”348″ width=”20″ width__sm=”20″ width__md=”35″]Modern designs
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[/col] [/row] [/section] [section label=”Numbers” bg_color=”#558063″ dark=”true” padding=”20px” visibility=”hidden”] [gap height=”50px”] [row width=”custom” custom_width=”1300px” v_align=”middle” h_align=”center”] [col span=”2″ span__sm=”12″ span__md=”3″] [ux_text font_size=”3″ font_size__sm=”3.75″ font_size__md=”2.5″ text_align__sm=”left” text_align__md=”right”]+378
[/ux_text] [/col] [col span=”2″ span__sm=”12″ span__md=”7″ margin=”0px 0px 0px -15px” margin__sm=”-65px 0px 0px 0px” margin__md=”0px 0px 0px -0″]Projects finished and still counting
[/col] [col span=”2″ span__sm=”12″ span__md=”3″ align=”right”] [ux_text font_size=”3″ font_size__sm=”3.75″ font_size__md=”2.5″ text_align__sm=”left” text_align__md=”right”]+125
[/ux_text] [/col] [col span=”2″ span__sm=”12″ span__md=”7″ margin=”0px 0px 0px -15px” margin__sm=”-65px 0px 0px 0px” margin__md=”0px 0px 0px -0″ align=”left”]Head offices in multiple countries
[/col] [col span=”2″ span__sm=”12″ span__md=”3″] [ux_text font_size=”3″ font_size__sm=”3.75″ font_size__md=”2.5″ text_align__sm=”left” text_align__md=”right”]+971
[/ux_text] [/col] [col span=”2″ span__sm=”12″ span__md=”7″ margin=”0px 0px 0px -15px” margin__sm=”-65px 0px 0px 0px” margin__md=”0px 0px 0px 0″]Industry workers and engineers
[/col] [/row] [/section] [section label=”Blog” padding=”50px” padding__sm=”55px” visibility=”hidden”] [row width=”custom” custom_width=”1300px” h_align=”center”] [col span=”7″ span__sm=”12″ span__md=”9″] [divider align=”center” width=”150px” height=”8px” margin=”15.2px” color=”rgb(254, 215, 80)”] [ux_text font_size=”1.5″ text_align=”center”]Recent news & projects
[/ux_text] [/col] [/row] [row v_align=”equal” h_align=”center”] [col span=”4″ span__sm=”12″ span__md=”6″ bg_radius=”14″] [ux_image_box img=”322″ image_height=”90%” image_hover=”zoom” link=”#” text_align=”left” text_bg=”rgb(39, 54, 71)” text_color=”dark” text_padding=”30px 40px 30px 41px”] [divider align=”center” width=”500px” height=”1px” margin=”10px” color=”rgb(254, 215, 80)”] [ux_text font_size=”1.2″]Finding new solutions
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[button text=”Read the full story” color=”white” style=”link” icon=”icon-angle-right”] [/ux_image_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″] [ux_image_box img=”413″ image_height=”90%” image_hover=”zoom” link=”#” text_align=”left” text_bg=”rgb(39, 54, 71)” text_color=”dark” text_padding=”30px 40px 30px 41px”] [divider align=”center” width=”500px” height=”1px” margin=”10px” color=”rgb(254, 215, 80)”] [ux_text font_size=”1.2″]New project in best Narvik
[/ux_text]Quisque rutrum aenean imperdiet etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi nam eget dui etiam ultricies.
[button text=”Read the full story” color=”white” style=”link” icon=”icon-angle-right”] [/ux_image_box] [/col] [col span=”4″ span__sm=”12″ span__md=”7″] [ux_image_box img=”414″ image_height=”90%” image_hover=”zoom” link=”#” text_align=”left” text_bg=”rgb(39, 54, 71)” text_color=”dark” text_padding=”30px 40px 30px 41px”] [divider align=”center” width=”500px” height=”1px” margin=”10px” color=”rgb(254, 215, 80)”] [ux_text font_size=”1.2″]The best constructions
[/ux_text]Quisque rutrum aenean imperdiet etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi nam eget dui etiam ultricies.
[button text=”Read the full story” color=”white” style=”link” icon=”icon-angle-right”] [/ux_image_box] [/col] [/row] [/section] [section bg_color=”rgb(250, 250, 250)” padding=”60px” visibility=”hidden”] [row] [col span__sm=”12″ align=”center”]Explore the knowledge base
[/col] [/row] [row col_bg=”rgb(255,255,255)” col_bg_radius=”20″ v_align=”equal” padding=”40px 40px 40px 40px” depth_hover=”2″] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”404″ img_width=”48″ pos=”center” link=”#”]Shipping
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”405″ img_width=”48″ pos=”center” link=”#”]Payments
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”407″ img_width=”48″ pos=”center” link=”#”]Returns
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”408″ img_width=”48″ pos=”center” link=”#”]Orders
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”406″ img_width=”48″ pos=”center” link=”#”]Account
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[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”409″ img_width=”48″ pos=”center” link=”#”]Terms
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[/featured_box] [/col] [/row] [/section] [section padding=”80px” visibility=”hidden”] [row] [col span__sm=”12″ align=”center”]Trending articles
[/col] [/row] [row] [col span=”6″ span__sm=”12″ span__md=”12″] [accordion] [accordion-item title=”What if I need to modify my order?”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
[/accordion-item] [accordion-item title=”What if I need to change my shipping address?”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
[/accordion-item] [accordion-item title=”Can I get same day delivery?”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
[/accordion-item] [/accordion] [/col] [col span=”6″ span__sm=”12″ span__md=”12″] [accordion] [accordion-item title=”How to get a refund?”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
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[/accordion-item] [accordion-item title=”What happens with my personal data?”]Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
[/accordion-item] [/accordion] [/col] [/row] [row] [col span__sm=”12″ padding=”40px 40px 40px 40px” margin=”40px 0px 0px 0px” align=”center” bg_color=”#273647″ bg_radius=”20″ color=”light”] Still have a question?
Please contact us for more information.
[button text=”Get in touch” padding=”10px 30px 10px 30px” radius=”5″] [/col] [/row] [/section] [section label=”Hero” bg=”749″ bg_size=”original” bg_pos=”0% 48%” padding=”0px” height=”400px” height__sm=”400px” height__md=”600px” visibility=”hidden”] [/section] [section label=”Unique Selling Points” visibility=”hidden”] [gap] [row] [col span__sm=”12″ margin=”-180px 0px 0px 0px”] [row_inner] [col_inner span=”4″ span__sm=”12″ padding=”30px 30px 30px 30px” bg_color=”rgb(255, 255, 255)” depth=”2″ border=”10px 0px 0px 0px” border_color=”rgb(57, 129, 89)”] [ux_image id=”385″ width=”20″ width__sm=”20″ width__md=”35″] [ux_text font_size=”0.95″]Help Save the Planet – Buy USED!
Office Resale offers an affordable way to purchase high quality, used office furniture with stock from all the leading brands.
[/ux_text] [button text=”Find out more” letter_case=”lowercase”] [/col_inner] [col_inner span=”4″ span__sm=”12″ padding=”30px 30px 30px 30px” bg_color=”rgb(255, 255, 255)” depth=”2″ border=”10px 0px 0px 0px” border_color=”rgb(254, 215, 80)”] [ux_image id=”384″ width=”20″ width__sm=”20″ width__md=”35″] [ux_text font_size=”0.95″]Office Removals & Relocations
Whether you’re clearing a cupboard or an entire office building, reuse comes before recycling.
[/ux_text] [button text=”Find out more” letter_case=”lowercase”] [/col_inner] [col_inner span=”4″ span__sm=”12″ padding=”30px 30px 30px 30px” bg_color=”rgb(255, 255, 255)” depth=”2″ border=”10px 0px 0px 0px” border_color=”rgb(80, 153, 254)”] [ux_image id=”408″ width=”20″ width__sm=”20″ width__md=”35″] [ux_text font_size=”0.95″ text_align=”left”]We Buy Office Chairs, Desks & More!
Sell Used Office Furniture Directly to Us!. We buy various styles of office furniture, from mid range to ultra high end.
[/ux_text] [button text=”Find out more” letter_case=”lowercase”] [/col_inner] [/row_inner] [/col] [/row] [/section] [section label=”Call to Action” bg=”749″ bg_size=”original” bg_pos=”32% 52%”] [gap] [row col_bg=”rgb(255, 255, 255)” h_align=”center” padding=”50px 30px 30px 30px”] [col span__sm=”12″ span__md=”10″ align=”center”] [button text=”request a call back” letter_case=”lowercase” color=”secondary” style=”underline” size=”xlarge”] [/col] [/row] [/section] [section label=”Copyright + Payments” bg_color=”rgb(250, 250, 250)” padding=”0px”] [gap] [row style=”small”] [col span=”4″ span__sm=”6″ span__md=”6″ force_first=”medium”]© [ux_current_year] TWICE NICE LTD
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