All deliveries will be made by our own transport unless otherwise arranged with us. You may also choose to pick up your order yourself or arrange your own courier. To do this simply select Collect from warehouse in the Select Delivery drop-down. We will always contact you to arrange a convenient time for your delivery or collection.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery summary:
- Please ensure that provisions are in place to help unload bulky and heavy items as our deliveries are only accompanied by one driver.
- We usually only deliver to a ground floor room. So if the delivery address is anything other than a straightforward house with immediate access (e.g. a 10th floor flat) then please contact our office to arrange the details as some units may have to be sent flat-pack or a drivers mate may have to be arranged for an additional cost.
- Please ensure there is adequate access for our large panel van and that it can be parked adjacent to the property.
- If our delivery cannot be made due to any of the aforementioned or there is simply no one at the address to accept delivery then the kitchen will be returned to the factory where upon we will contact you to reschedule a delivery. Should this occur you will be charged an additional delivery cost.
- For further information please check our FAQ page.
All other deliveries will be made by courier unless otherwise stated.
If any item is out of stock we will contact you and advise you of the situation, alternatively you can always contact us first and we can check the stock and advise you before you buy.
In all instances the shopping cart will select the correct delivery cost for you, especially if you are a registered customer and logged in. Just add an item to your shopping basket and select View Basket and any delivery charges will be shown at the bottom, there are no hidden extras.
UK Delivery Zones
Local (£15 Plus VAT)
BR, CR, SE, SM, SW, DA, E1, E10, E11, E12, E13, E14, E15, E16, E17, E18, E19, E2, E20, E3, E4, E5, E6, E7, E8, E9, RH
Area 1 (£20 Plus VAT)
EC, HA, KT, IG, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, N81, NW, TW, UB, W1, W10, W11, W12, W13, W14, W2, W3, W4, W5, W6, W7, W8, W9, WC, GU, TN
Area 2 (£30 Plus VAT)
CM, AL, EN, RM, WD, BN, ME, SL, SS
Area 3 (£50 Plus VAT)
CB, CO, CT, HP, IP, LU, MK, OX, PO, RG, SP, SG, SN, SO
Area 4 (£100 Plus VAT)
B1, B10, B11, B12, B13, B14, B15, B16, B17, B18, B19, B2, B20, B21, B22, B23, B24, B25, B26, B27, B28, B29, B3, B30, B31, B32, B33, B34, B35, B36, B37, B38, B39, B4, B40, B41, B42, B43, B44, B45, B46, B47, B48, B49, B5, B50, B51, B52, B53, B54, B55, B56, B57, B58, B59, B6, B60, B61, B62, B63, B64, B65, B66, B67, B68, B69, B7, B70, B71, B72, B73, B74, B75, B76, B77, B78, B79, B8, B80, B81, B82, B83, B84, B85, B86, B87, B88, B89, B9, B90, B91, B92, B93, B94, B95, B96, B97, B98, B99, BH, CV, DY, LE, NN, NR, PE, WS, WV,
Area 5 (Locations not covered by the above zones)
Please Call us to discuss your requirements
Returns & Refund Policy
Our Returns and Refund Policy is 14 days
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Goods ordered via our website can be returned up to 14 calendar days after delivery. This is known as the cooling off period. This only applies to goods still in their original wrapping and not used or opened. Special-order and made-to-order goods are non-returnable. Goods unwrapped, and/or opened and/or assembled are non-returnable. You can return the goods to our warehouse at your own expense if they are still in their original wrapping. A charge will be made of 25% (minimum £50.00 + vat) for any recollection by our delivery team. We strongly recommend that, if in doubt, you visit one of our warehouse to view and try the product first.
Goods purchased from showrooms are non-returnable unless agreed in advance, and in any event a minimum charge would apply of 25% (minimum £50.00 + vat).
To return your product, you should send it to:
Twice Nice LTD,
42b Gloucester Road
Croydon
CR0 2DA
Any item that is returned after the 14 day period will not be eligible for a return or refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days of Twice Nice receiving your returned product.
If you have not received your refund after 14 days, please check with your bank or credit card company. If you have done this, please contact us at contact@twicenice.co.uk
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.