Returns & Refund Policy

Our Returns and Refund Policy is 14 days

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Goods ordered via our website can be returned up to 14 calendar days after delivery. This is known as the cooling off period. This only applies to goods still in their original wrapping and not used or opened. Special-order and made-to-order goods are non-returnable. Goods unwrapped, and/or opened and/or assembled are non-returnable. You can return the goods to our warehouse at your own expense if they are still in their original wrapping. A charge will be made of 25% (minimum £50.00 + vat) for any recollection by our delivery team. We strongly recommend that, if in doubt, you visit one of our warehouse to view and try the product first. 

Goods purchased from showrooms are non-returnable unless agreed in advance, and in any event a minimum charge would apply of 25% (minimum £50.00 + vat).

To return your product, you should send it to:

Twice Nice LTD,
42b Gloucester Road

Any item that is returned after the 14 day period will not be eligible for a return or refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days of Twice Nice receiving your returned product.

If you have not received your refund after 14 days, please check with your bank or credit card company. If you have done this, please contact us at